INTRODUCTION TO ADMINISTRATION AND COMMUNICATIONS TRAINING MODULE WHY TRAINING FOR ADMINISTRATION AND COMMUNICATIONS?
Non-Government Organisations (NGOs) rely donations from a wide range of sources, small public donations through to large multi-year grants from national governments and multilateral bodies. Ongoing funding depends very heavily on an NGO’s reputation. This may be their reputation for strong partner relationships or quality programing but it will also be a reflection of how well the NGO is managed. Indeed partners and communities also are interested in the reputation of the NGO they are associated with. Good management depends on a range of things including leadership from the Board and senior managers; staff skills and expertise; and the operational systems that guide everyone in their day-to-day work. Staff work more effectively in work places where they are clear about expectations and systems. The training on administration and communication systems is designed to introduce new staff to the NGOs policies and procedures as well as being a refresher training for existing staff. It provides an opportunity for staff and management to reflect on current systems, examine their effectiveness and make suggestions for ongoing improvements.
WHO IS THIS MODULE FOR?
This module is specifically for small to medium non-government organisations that wish to improve the effectiveness of their administration and communication systems. It brings together information about good
practice that can be used by workshop facilitators to run administration and communication training with organisations. It can also be used to facilitate a training-of-trainers workshop with organisation staff or by the organisations staff to facilitate their own administration and communication systems training. The module can also be used directly by managers if they wish to facilitate their staff or teams development. The information in the module draws on many different sources that Oxfam feels reflect best practice and align with their commitment to participatory, empowering processes for local organisations. At the same time, organisations are also encouraged to learn more about relevant administration and communication systems and adapt them to suit their situation.