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This document draws on global guidance and provides a summary of key operational
considerations for using remote support, or ‘telehealth’, to maintain mental health services
during the COVID-19 response.

Telehealth is the “delivery of health care services, where patients and providers are separated by
distance. Telehealth uses Information Communication Technology (ICT) for the exchange of
information for the diagnosis and treatment of diseases and injuries, research and evaluation, and for
the continuing education of health professionals”. Examples of remote care include telephone
hotlines, SMS messages and video calls. Innovative approaches using digital platforms can help with
maintaining the delivery of essential health services during the COVID-19 pandemic.