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The National Disaster Operations Centre (NEOC) Standard Operating Procedures (SOP) set out the detailed arrangements for disaster management and coordination. The SOP is a guide for the Director to enforce such operational methodology necessary in response to impacts (impending or actual) of both natural and human-caused/induced hazards. The SOP also provides guidelines on the operational linkages between Lead Agencies and the NEOC for various hazards. It is to be read in conjunction with National Plan and National Disaster Act.

NEOC is the focal point for the control and coordination of the Republics response during emergencies and disasters and is kept in a state of readiness that will facilitate its immediate use.

1.2 Policy Statement

Section 8 of the National Disaster Act [CAP 267] establishes NEOC to undertake the following tasks

  • Coordinate activities of disaster monitoring, warning and immediate post disaster response including disaster relief work at national and provincial level;
  • Be activated when a specific threat of disaster develops or when a disaster occurs;
  • Be manned on a 24 hour basis from teams drawn from the public service and support agencies when activated;
  • Carry out its functions according to the SOP;
  • Submit regular situation reports (SITREPs) to National Disaster Committee (NDC) and other international agencies;
  • Co-ordinate requests and pledges for assistance during disaster situations.

1.3 Hazards and Risks

The SOP will enable the NEOC to respond to disasters or events created by the following hazards or sources of risk:

  • Cyclone
  • Volcanic Eruptions
  • Earthquake
  • Tsunami
  • ENSO (Drought / Flood)
  • Climate Change Events
  • Landslide
  • Storm
  • Surge
  • Fires
  • Health – Epidemics/Pandemics
  • Agriculture – Pest infestations and animal health pandemics
  • Major Accidents (plane crash, boat accidents, oil spill etc.)